Airlines

The airline industry, an all-business enabler, forms a very critical link in global businesses by transporting people and cargo. Today, the industry is focused on creating a highly differentiated customer experience and keeping the cost of operations low to thrive in a challenging business environment. Business models are constantly evolving to enhance operational efficiencies and reduce costs with deeper collaboration amongst airlines. Changing business models are leading to large scale transformations in IT and operations. For example, with a high focus on increasing direct sales through websites, airlines are now looking at enhanced digitized e-commerce strategies. There is increased focus on an integrated enterprise that can extend its services to other airlines as well.

Challenges

  • Sustaining and surviving through global economic crisis
  • Generating additional revenues without affecting customer satisfaction
  • Reducing costs without impacting jobs
  • Overcoming technology advancements like Contact Centre Management that reduce business travel

What Shree Partners Provides

With our deep airline domain and technology expertise, and a fully integrated end-to-end managed services offering, we enable airlines to improve their service quality and service levels for business users and customers. We also help the airlines establish an enterprise IT strategy to achieve their business goals.

Key offerings from Shree Partners include the following:

  • Airline Reservation Systems
  • Booking Engine
  • Departure Control Systems
  • Flight Fare Apps
  • Mobility
  • Application development and support services across all core and non-core functional areas of an airline using legacy and modern technologies
  • Infrastructure services including the airlines and airport operations with assurance of continuous service level improvements
  • KPO services with focused domain offerings: Revenue accounting, fare filing and distribution, GDS and reservation systems support, loyalty bonus programs and so on
  • Co-creation of assets for a joint “Go-to-Market”
  • A platform to incubate ideas and concepts for business problems through its Airlines Innovation lab

Business Value

Business benefits to our airlines customers through our engagement are as follows:

Cost savings through the following:

  • Increased offshore leverage
  • Increasing Y-o-Y productivity resulting in reduced team size for same scope of work and no impact on SLAs
  • ITIL based service delivery framework for end-to-end services (Service Desk, Infrastructure and Applications)

Reduced Time-to-Market with the following:

  • Using Shree Partners skilled resource pool to ramp up teams on need basis
  • Leveraging Shree Partners alliance partnerships for specific technology issues
  • Leveraging Shree Partners Centers of Excellence for need based technology and domain support

Enhanced quality of deliverables with the following:

  • Implementing robust Shree Partners process framework
  • Providing consistent quality services across multiple global locations