The hospitality industry is in the midst of global evolution. In today’s fast- changing global marketplace, hotel companies are striving to articulate, adopt and deliver the brand promise consistently throughout the value chain and across all stakeholder groups.
The hospitality industry is facing several challenges such as shortage of labor and skills, delivering to Gen X expectations, keeping pace with the global distribution revolution, ensuring consistent branding, measuring Green House Gas (GHG) emissions and so on.
Given below are some of the ways the hospitality industry has leveraged technology to overcome the challenges:
- Reduced operational and support cost by improving efficiencies through process excellence and technology excellence
- Provided consistent brand experience to customers by ensuring scalable infrastructure, repeatable processes and integrated systems
- Delivered truly differentiated customer experience by creating enterprise frameworks and making use of smart technology to provide a seamless view of the customer across the value chain and at service-delivery touch points, including those managed by channel partners
- Simplified infrastructure management and operations by leveraging virtual environment that allow properties to greatly reduce physical hardware assets on-site
What Shree Partners Provides
Shree Partners is a full-service player that provides domain consultancy, project management, application development and support, infrastructure service management and business process management services to its hospitality clients.
With our integrated suite of IT, infrastructure and business process outsourcing services, we can help hospitality companies with the following:
- Lower their TCO of IT and infrastructure by up to 35%
- Improve process efficiencies and service levels by up to 25%
- Provide IT delivery quality improvements up to 30%
Shree Partners’ Hospitality practice builds and delivers solutions for Shree’s clients in the hotels, resorts, restaurants and cruise line industries. We work with leaders in the industry across the globe, providing integrated IT, KPO and infrastructure services to enable flexible business model options for our clients.
Our specialized offerings include the following:
- Hotel Reservation Systems
- Hotel Management systems
- Business Intelligence
- Reporting / Data Integration
- Mobility Solutions for enhanced guest experience
- Customer Interaction Management
- Finance and Accounting Outsourcing
- Human Resources Outsourcing
- Knowledge Process Outsourcing
- Quality Assurance Outsourcing
Shree Partners brings with it over a decade of industry experience. Our value additions include the following:
- Partnership with eco-sustainable companies to provide solutions for infrastructure and supporting facilities
- Robust delivery model that incorporates a 25-point matrix-driven delivery system that measures SLA compliance, customer satisfaction, customer complaints, on-time delivery and defect-free delivery for service consistency
- Innovation Labs that provide cutting-edge solutions
- Leveraging research of academic institutions, start-up companies, venture funds, strategic alliance partners, multi-lateral organizations and key clients for innovative solutions
- Access to multiple Centers of Excellence (CoEs) technical knowledge and domain, that provides the satisfaction of dealing with one-stop-solution providers
- Productivity improvements up to 25% year-on-year